Supporting Regulated Healthcare Providers with External Incident Review, Support and Shared Learning
Delivering safe, high-quality patient care is at the heart of every regulated healthcare provider’s mission. But even in well-led and well-governed organisations, incidents can and do happen. How these incidents are reviewed and learned from can make a significant difference to patient safety, staff wellbeing, and organisational improvement.
At Urgentis, we work alongside healthcare providers to offer independent incident reviews, structured governance support, and shared learning programmes that strengthen clinical practice, promote openness, and help build safer systems of care.
Why External Review Matters
An objective external perspective can bring clarity, expertise and impartiality to incident investigations—particularly where internal capacity is limited or additional assurance is needed.
Our external reviews help organisations to:
✅ Strengthen governance through structured, independent reviews aligned with national guidance and regulatory expectations.
🧠 Access specialist clinical insight, particularly in complex urgent and unscheduled care settings.
📝 Create a fair and supportive culture, where the focus is on systems and learning rather than blame.
📈 Provide clear regulatory assurance to bodies such as the CQC, commissioners, and insurers through transparent, well-documented reviews.
Our Approach
We recognise that incident review can be both sensitive and time-critical. Our approach is supportive, structured, and focused on practical solutions:
Early Engagement
We work with you from the outset to clarify reporting requirements, agree the scope of the review, and ensure everything aligns with your internal governance processes.Independent Clinical Review
Our senior clinicians and governance specialists carry out impartial reviews based on the Patient Safety Incident Response Framework (PSIRF), NICE guidance, and relevant professional standards.Constructive Feedback
Findings are shared clearly and respectfully, with practical recommendations designed to support learning and drive service improvements.Shared Learning
Where helpful, we facilitate learning sessions, anonymised case discussions, or thematic reports so that teams—and the wider system—can reflect and improve together.
Building Safer Systems Together
External clinical review isn’t about criticism; it’s about supporting teams to deliver safe, effective care. By working collaboratively, we help providers strengthen governance, embed meaningful learning, and develop resilient systems that protect patients and support staff.
At Urgentis, we’re committed to partnering with regulated healthcare providers to:
Improve patient safety
Strengthen governance processes
Support regulatory compliance
Share learning across teams and organisations
Find Out More
If your organisation would benefit from external incident review, governance support, or shared learning programmes, our experienced team is here to help.
